Our standards

Complaints procedure

We want to resolve concerns promptly, fairly and respectfully.

1. Tell us what happened

Email hello@adalahrecruitment.co.uk with your name, contact details, what happened, relevant dates and the outcome you are seeking. Mark the subject “Complaint”.

2. Acknowledgement and review

We aim to acknowledge a complaint within two working days and provide a substantive response within ten working days. If more time is needed, we will explain why and give an updated date.

3. Escalation

If you remain dissatisfied, ask for a final internal review. Privacy complaints may also be raised with the Information Commissioner’s Office. Nothing in this procedure affects your legal rights.